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Re: [microsound] apple repair hard drive snafu
with empathy!
I had one year of back-and forths with Apple over a faulty hard
drive. I took my machine (out of warranty) to Tekserve, they
diagnosed the problem. After haggling with "customer relations" I
had a new hard drive in with no cost to me.
lesson: don't take it to Apple if you don't have to. Their service
has seriously declined in the last 1.5/2 years. If in NYC take it to
Tekserve. If somewhere else, find the equivalent.
b
fraufraulein.com
On Aug 8, 2006, at 2:04 PM, Kim Cascone wrote:
I recently had the hard drive in my iBook LOST by Flextronics/Apple
Repair and consequently replaced with a new one (without a system
on it!) -- the backups I had created - which I thought were good -
turned out to have been corrupted by my iBook somehow (possibly a
faulty HD but I'll never find out) and hence useless -- so the most
recent backup I have is from February 15 2006...slowly I am trying
to rebuild my drive...
word of advice: if you have third party RAM and/or a 3rd party hard
drive in a laptop which has gone to Apple Repair, you should
indicate *exactly* (on the work order) how you want your 3rd party
hardware dealt with when repairing and returning your laptop...
to wit: I had replaced the paltry 40G HD in my G3 iBook with a
beefy 100G for working on video and audio files -- both were
Hitachi TravelStar hard drives...while in for repair, Apple decided
to remove my 100G and install a 40G -- this was to return the unit
to its original configuration even though I had told them on the
phone to send the laptop back and *not* to replace the hard drive...
its a long involved illogical story - which ended up costing me 4
months of work - but my advice is to be very careful when sending
anything into Apple Repair...the 'geniuses' at the Apple Genius Bar
aren't always geniuses...
the repair company Apple contracts out to - in the USA - (for the
heavy lifting sorts of repairs) is a company called Flextronics in
Memphis, TN...you have no way to contact Flextronics directly about
issues concerning your equipment and as a result are buffered by
the Apple Repair people...while Apple has come a long way with
their customer service they still have some traveling to do still...
the take-away is: I am trying to reconstruct all my business
correspondence from Feb --> mid-July and although I have been lucky
with having some of it backed up on servers there are still large
gaps remaining...
one such gap is correspondence from an organizer in Tomar, Portugal
***will the person from Tomar who emailed me about my sGA workshop
please contact me?
sorry about the off topic post
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