[microsound] apple repair hard drive snafu

[Kim Cascone <kim@xxxxxxxxxxxxxxxxx>]

I recently had the hard drive in my iBook LOST by Flextronics/Apple  
Repair and consequently replaced with a new one (without a system on  
it!) -- the backups I had created - which I thought were good -  
turned out to have been corrupted by my iBook somehow (possibly a  
faulty HD but I'll never find out) and hence useless -- so the most  
recent backup I have is from February 15 2006...slowly I am trying to  
rebuild my drive...

word of advice: if you have third party RAM and/or a 3rd party hard  
drive in a laptop which has gone to Apple Repair, you should indicate  
*exactly* (on the work order) how you want your 3rd party hardware  
dealt with when repairing and returning your laptop...

to wit: I had replaced the paltry 40G HD in my G3 iBook with a beefy  
100G for working on video and audio files -- both were Hitachi  
TravelStar hard drives...while in for repair, Apple decided to remove  
my 100G and install a 40G -- this was to return the unit to its  
original configuration even though I had told them on the phone to  
send the laptop back and *not* to replace the hard drive...

its a long involved illogical story - which ended up costing me 4  
months of work - but my advice is to be very careful when sending  
anything into Apple Repair...the 'geniuses' at the Apple Genius Bar  
aren't always geniuses...

the repair company Apple contracts out to - in the USA - (for the  
heavy lifting sorts of repairs) is a company called Flextronics in  
Memphis, TN...you have no way to contact Flextronics directly about  
issues concerning your equipment and as a result are buffered by the  
Apple Repair people...while Apple has come a long way with their  
customer service they still have some traveling to do still...

the take-away is: I am trying to reconstruct all my business  
correspondence from Feb --> mid-July and although I have been lucky  
with having some of it backed up on servers there are still large  
gaps remaining...

one such gap is correspondence from an organizer in Tomar, Portugal

***will the person from Tomar who emailed me about my sGA workshop  
please contact me?

sorry about the off topic post


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